Shipping Info

Delivery Information for UK Customers

Royal Mail First Class

1st Class parcels will be sent within 2 days of the order being placed and are usually delivered the next day (subject to Royal Mail)

Royal Mail Recorded Delivery

Recorded Delivery parcels are guaranteed next day delivery
(order sent within 24 hours of being placed online)

 

Delivery Information for international and EU customers

European First Class Delivery

Delivery times can vary but most parcels sent to Europe arrive within five working days of despatch.

International (including Australia, Canada & The United States)

Delivery times vary but usually arrive within 7-10 working days from time of dispatch

Please be aware that we reserve the right to charge extra postage depending on the weight of the parcel.

Parcels may require a signature upon receipt.

We are not liable for import taxes or custom duties levied at the point of entry by some countries.

 

General Delivery Information

Orders will be sent to the delivery address specified when placing your order. We cannot be held responsible if this delivery address is incorrect. We cannot take responsibility for a lost or stolen parcel if you request that it is left somewhere other than the address it has been posted to.

On occasion items may be lost in transit. If this occurs, please do contact us quoting your order number and full delivery address and we will investigate with the carrier.

 

Cancellations & Returns

If you would like to cancel you order before it is sent out please contact us 

If your order has already been dispatched then we are unable to cancel your delivery.

 

Returns for Refunds or Exchanges

If you are not completely satisfied all items may be returned for full refund or exchange. Customers must request via our contact us page to return items within 14 days of receipt and should be returned to the address below using recorded delivery via Royal Mail or your own preferred carrier. We cannot take responsibility for items lost without a proof of delivery and the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.

Returns received outside of the above timeframe are accepted at our discretion.

We will not accept returns for any non-faulty items that have been worn and/or tags removed.

If you would like to exchange any items please contact us so we can reserve items for you. We can only exchange an item for the same item in a different size subject to availability. We cannot process any exchanges for a completely different item. Exchanged items can only be despatched after the returned goods have been received and checked.

We strongly advise you to check products thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.

Once we have received your returned items we will arrange for a refund or replacement accordingly.

Please note that you will be responsible for the cost and return of your items.

We recommend when sending items back to get a certificate of postage.

If you should have an item that is faulty please follow the above instructions and we will offer a replacement or refund in accordance to your legal rights.

Archie's aims to dispatch your goods to you as quickly as possible.
Please bear with us in busy periods.